1. How long does it take for orders to ship?
At L5 Cards, we understand the excitement of awaiting your latest collectibles. That's why we strive to dispatch all orders within 1-2 business days of receiving payment. Once your order is processed and shipped, you'll receive a tracking number to monitor your package's journey.
2. What shipping methods do you offer?
We offer a variety of shipping options to cater to your preferences and needs. Depending on your location and urgency, you can choose from standard, expedited, or express shipping services at checkout. Rest assured, we work with trusted carriers to ensure your order reaches you swiftly and securely.
3. Do you ship internationally?
No, we only ship within the United States
4. How are products packaged for shipping?
To safeguard the integrity of your collectibles, all products are meticulously packaged with care and attention to detail. We utilize sturdy packaging materials to protect your items during transit, minimizing the risk of damage or mishandling. Rest assured, your order will arrive in pristine condition, ready to be enjoyed.
5. Are your products factory sealed?
Absolutely. At L5 Cards, we take pride in offering authentic, factory-sealed products sourced directly from Japan. Each item is meticulously inspected and shrink-wrapped to ensure its authenticity and integrity. Should any product deviate from this standard, it will be clearly stated in the product description for full transparency. One Piece boxes are not shrinked wrap as they are not configured as such in Japan. Instead, factory tape is used on each boxx
6. What if I receive a damaged or defective item?
While we take every precaution to ensure your order arrives in perfect condition, unforeseen circumstances may occur during transit. If you receive a damaged or defective item, please contact our customer service team immediately. We'll gladly assist you in resolving the issue and arranging for a replacement or refund as necessary.
7. How can I track my order?
Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking number. Simply click on the provided link or enter the tracking number on our website to monitor the status of your shipment in real-time. If you encounter any difficulties or have questions about your order's whereabouts, our dedicated customer support team is here to help.